Terms of Service

1. Business-to-business service

The Service is offered only to businesses and persons acting for business or professional purposes. It is not offered for personal, family or household use. The person accepting these Terms represents that they are at least 18 years old, have authority to bind the relevant business, and are not acting as a consumer.

“Customer” means the business or organization using the Service. Each Customer is responsible for its authorized users and for ensuring that use of the Service complies with its contracts, confidentiality obligations, export-control obligations and applicable law.

2. Products and service description

Cadvex provides software-assisted tools for analyzing supported manufacturing files, estimating machining and material requirements, identifying design-for-manufacturing considerations, organizing RFQs, creating quotations and related manufacturing workflow functions.

Cadvex Cloud processes supported manufacturing files on Cadvex-controlled cloud infrastructure. Optional AI-assisted drawing extraction in Cadvex Cloud may transmit a selected drawing to Anthropic as described in the AI Drawing Processing Notice.

Cadvex Desktop is an application for Windows and Mac (Apple Silicon) in which manufacturing files, drawings, RFQs, analyses, quotes and related manufacturing content are processed and stored only on the Customer-controlled device. Cadvex receives only the account, licensing, device-security and entitlement metadata required to authenticate and license the application. Cadvex never receives the Customer’s Desktop manufacturing files, quotes or customer information and has no access to them.

The Service may evolve. Cadvex may add, modify, replace or discontinue features where reasonably necessary for security, legal compliance, provider changes, product improvement or technical operations.

3. Accounts, organizations and authorized users

Customers must provide accurate, current and complete registration and billing information.

An organization administrator controls permitted invitations, permissions and removal of users.

A Cloud Free Evaluation is limited to one administrator and no invited members.

Accounts, evaluations, usage allowances and device licenses may not be duplicated or shared to evade restrictions.

The Customer is responsible for credential security and activity performed through its account.

Suspected unauthorized access should be reported promptly to contact@cadvex.com.

4. Cadvex Cloud Free Evaluation

Eligible organizations may receive five successfully completed Cadvex Cloud analyses for the lifetime of the organization without a payment card. This Cloud Free Evaluation is available once per organization, is limited to one administrator, includes no invited members, has no cash value and may be restricted using reasonable anti-abuse measures.

After the five lifetime analyses are used, additional Cloud analysis is blocked until an eligible paid billing method is established. Existing Cloud records and previously completed results remain available subject to these Terms and the Customer’s account status.

5. Cadvex Cloud paid usage

Paid Cadvex Cloud usage is billed through Paddle or another provider expressly disclosed at checkout. Paddle may act as payment processor or merchant of record where applicable. The Customer authorizes Cadvex and Paddle to process charges based on measured usage.

After the lifetime Free Evaluation allowance has been exhausted, paid Cloud usage is accumulated during the Customer’s provider-authoritative Paddle subscription billing period, unless an order form states otherwise:

• The first 100 successfully completed paid analyses in a Paddle billing period are charged at the localized pre-tax unit price confirmed by Paddle when the Customer sets up billing. At launch, configured self-service prices include USD 2, EUR 2, and INR 79 per successful analysis; the single currency bound to the Customer's Paddle subscription controls usage and subtotal display.
• Paid analyses 101 through 300 in the same Paddle billing period incur no additional usage charge.
• More than 300 paid analyses in a Paddle billing period are blocked and require the Customer to contact Cadvex for a separate arrangement.

A successfully completed analysis is an analysis that completes the normal processing workflow and makes a usable result available. A confirmed Cadvex system failure that produces no usable result is not chargeable.

At the Paddle billing-period boundary, Cadvex aggregates the chargeable usage accumulated in that period and initiates one usage charge to the payment method on file. The displayed usage subtotal is before tax. Paddle calculates and collects applicable tax separately and makes applicable invoices or receipts available through its customer portal.

Cadvex may change future Cloud pricing on reasonable advance notice. Changes apply prospectively and do not retroactively change properly incurred charges.

6. Cadvex Desktop Evaluation

The Cadvex Desktop Evaluation is governed by the separate Cadvex Desktop Evaluation Terms, version desktop-eval-2026-08-27-v1. The standard evaluation lasts 30 days, permits one active device (Windows or Mac with Apple Silicon), and provides a signed offline allowance of up to three days between successful online validations. When the evaluation expires, the application becomes READ_ONLY: existing saved data remains accessible, but new analysis, recalculation and other privileged manufacturing compute are blocked until a paid Desktop entitlement becomes effective.

7. Cadvex Desktop paid licenses

Cadvex Desktop may be offered through monthly subscription, annual subscription and perpetual-license options. Pricing, taxes and currency are those shown at the time of purchase or in an applicable written order. Paddle processes Desktop payments when enabled.

Monthly and annual subscriptions authorize FULL use only through the applicable paid-through period and any server-authorized grace period; after entitlement ends, Cadvex Desktop becomes READ_ONLY.

A perpetual license permits continued use of the eligible purchased release without an expiration date, subject to these Terms and any security or legal restrictions that cannot lawfully be waived.

Perpetual licenses include updates and support for 24 months from purchase. After that update-rights period ends, the Customer may continue using the last release for which it remains eligible.

Paid subscription and perpetual licenses permit up to seven days of signed offline use between successful online validations.

The standard license permits one active workstation (Windows or Mac with Apple Silicon). Up to two self-service device transfers are permitted in a rolling 30-day period. Additional transfers may require support review.

While an eligible paid Desktop subscription remains active, a Customer that converts to a perpetual Desktop license may receive a credit for eligible Desktop subscription fees actually paid during the immediately preceding period, capped at the equivalent of 12 months of subscription fees and never exceeding the perpetual purchase price. Credits have no cash value and are applied only to the perpetual conversion transaction.

8. Desktop local data, backup and device transfer

Cadvex Desktop never synchronizes or uploads the Customer’s local manufacturing data to Cadvex servers. Deactivating a device or moving a license to another device does not move the Customer’s local RFQs, files, analyses or quotes.

The Customer is responsible for creating local Cadvex backups before device replacement or deactivation and for transferring backup files using a method selected by the Customer, such as removable media or a Customer-controlled network location. A backup may be restored on another Cadvex Desktop installation. Licensing identity, device private keys and device activation state are not intended to be transferred through a Customer data backup.

Because Desktop manufacturing data remains on the Customer’s device, Cadvex cannot remotely view, alter, delete, restore or recover that local manufacturing content unless the Customer voluntarily sends particular information to Cadvex for support.

9. Customer Content and ownership

“Customer Content” includes uploaded or locally processed STEP/CAD files, drawings, specifications, RFQ records, customer and supplier information, pricing inputs, quote data, comments, analyses, reports and extracted information associated with Customer files.

As between the parties, the Customer retains ownership of Customer Content. For Cloud content and information voluntarily provided to Cadvex, the Customer grants Cadvex a limited, non-exclusive right to host, copy, transmit, process and display it only as reasonably necessary to provide, secure, support and administer the Service, comply with law and enforce these Terms.

Cadvex does not use Customer drawings, STEP geometry, extracted drawing content, quotes or other Customer Content to train Cadvex detection methods or general-purpose AI models.

10. Cloud AI-assisted drawing extraction

AI-assisted drawing extraction is optional and applies to Cadvex Cloud only. When enabled, the complete selected PDF/image drawing is transmitted to Anthropic’s commercial API for structured extraction. STEP files, STL files and extracted STEP geometry are not sent to Anthropic for this workflow. Customers may use Cloud STEP analysis and manual drawing inputs without enabling AI extraction.

Cadvex does not claim Zero Data Retention for the current Anthropic workflow. Anthropic’s then-current commercial terms, model-specific safety policies and legal requirements may permit retention for a limited period, including up to approximately 30 days for applicable API traffic. Cadvex will update its AI Drawing Processing Notice if its material configuration changes.

Cadvex Desktop does not use Anthropic or any other AI provider to process drawings. A drawing attached in Desktop is kept locally for reference alongside the part.

11. Confidentiality, NDAs and export-controlled data

The Customer is responsible for determining whether its contracts, NDAs, customer requirements, information classifications and export-control obligations permit the chosen Cadvex product and workflow. An NDA does not automatically prohibit use of Cadvex, but Customer-specific restrictions control.

Cadvex Cloud

Customers must not upload to Cadvex Cloud ITAR-controlled technical data, CUI, classified information, controlled nuclear information or other technical data requiring a controlled or certified environment that Cadvex has not expressly agreed in writing to provide.

Cadvex Desktop

Cadvex Desktop is designed for use inside a Customer-controlled computing environment and never transmits Customer manufacturing files to Cadvex. Cadvex Desktop may be used as part of an ITAR-compliant workflow where the Customer’s own environment, personnel, devices, networks, backups, access controls, registrations, licenses and authorizations satisfy applicable ITAR requirements. Local-only processing does not itself certify the Customer’s environment or relieve the Customer of its export-control obligations.

12. Acceptable use and software protection

• Do not access another Customer’s account, organization, files or license without authorization.
• Do not circumvent payment, usage, entitlement, device, offline, security or access-control restrictions.
• Do not reverse engineer, decompile, disassemble, patch or attempt to extract source code, private keys, protected algorithms or proprietary logic except to the limited extent mandatory law expressly permits.
• Do not duplicate device identities, clone licensed installations, interfere with license validation or create accounts to evade evaluation/usage limits.
• Do not scrape, crawl, conduct penetration testing or systematically probe the Service without written permission.
• Do not use Cadvex or its outputs to build or train a substantially competing product without written permission.
• Do not resell or sublicense access except under a written Cadvex agreement.

13. Manufacturing and commercial responsibility

Cadvex is a decision-support tool. Outputs are estimates, recommendations and extracted information, not certified manufacturing instructions, engineering approvals, final process plans, guaranteed quotations, quality approvals, inspection approvals or regulatory certifications.

The Customer must independently verify prices, margins, setup count, machine selection, tooling, workholding, programming, stock, cycle time, materials, tolerances, drawing notes, DFM findings, subcontract operations, inspection, delivery commitments, regulatory requirements and customer-specific requirements. The Customer must not manufacture a part or issue a binding quotation solely in reliance on Cadvex output without appropriate human review.

14. Service availability and third-party services

Cadvex does not warrant that every feature, note, tolerance or manufacturing concern will be detected, that estimates will match actual production, that every file will process successfully, or that the Service will be uninterrupted or error-free. Cloud functionality depends on third-party hosting, network, email, AI and payment providers. Desktop functionality may require periodic internet access for account, entitlement, device and security validation.

15. Security and authorized access

Cadvex uses administrative, technical and organizational safeguards intended to protect the Service and information it processes. Cloud Customer Content is private and access-restricted; limited authorized access may be technically possible for Customer-authorized support, security investigation, incident response, legal compliance, fraud prevention or essential maintenance. Cadvex does not claim that Cloud Customer Content is end-to-end encrypted or that privileged access is technically impossible.

For Desktop, Cadvex receives only licensing and security metadata and never receives the Customer’s local manufacturing files. Device authentication may use Customer-device identifiers, public cryptographic keys, proof challenges, activation/transfer events and signed entitlement leases. Device private keys remain on the Customer’s device.

16. Payments, cancellation, refunds and conversion credit

Payment, refund and cancellation terms are supplemented by the Cadvex Refund and Cancellation Policy. Paddle checkout terms may also apply to payment processing, taxes and refunds.

Cloud and Desktop refund eligibility is time-limited and subject to anti-abuse exclusions. Approved Desktop refunds end the applicable paid entitlement and the application may become READ_ONLY. Local Desktop manufacturing data remains on the Customer’s device.

17. Suspension and termination

Cadvex may suspend, restrict or terminate access for non-payment, expiration, security threats, fraud, prohibited data, legal requirements, usage limits or material breach. Where reasonably practical, Cadvex will provide notice and an opportunity to cure. Serious security, legal or abuse risks may require immediate action.

For Cloud account closure, Cadvex may provide a limited export period before active Cloud Customer Content is scheduled for deletion, subject to the Privacy Policy and required retention. Desktop license termination or deactivation does not delete local Customer manufacturing data from the Customer’s device.

18. Intellectual property

Cadvex and its licensors retain all rights in the Service, software, algorithms, geometry-processing methods, costing logic, detection methods, interfaces, templates, documentation, databases, branding and improvements. The Customer may use and share reports and quotes generated for legitimate internal and customer-facing business purposes, but may not represent them as certification or guaranteed manufacturing instructions.

19. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. Cadvex disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, availability and results. Nothing excludes obligations that cannot lawfully be excluded.

20. Limitation of liability

To the maximum extent permitted by law, Cadvex will not be liable for lost profit, revenue, business, opportunity, anticipated savings, margin, jobs, production, goodwill, data, scrap, rework, recall, substitute manufacturing, late delivery, production delay, manufacturing defect, missed drawing note, incorrect price, incorrect setup or cycle-time estimate, or indirect, incidental, special, punitive or consequential damage.

Cadvex’s total aggregate liability arising from the Service or these Terms will not exceed the greater of: (a) USD 500; or (b) fees paid or payable by the Customer to Cadvex during the 12 months immediately preceding the event first giving rise to the claim. The limitations do not apply where applicable law prohibits limitation.

21. Indemnity

The Customer will defend, indemnify and hold harmless Cadvex and its personnel from third-party claims arising from Customer Content, the Customer’s breach of these Terms or law, violation of confidentiality, privacy, intellectual-property or export-control obligations, the Customer’s manufacturing or quotation decisions, or products manufactured or supplied by the Customer, to the extent permitted by law.

22. Governing law and courts

These Terms and any dispute arising from the Service or the parties’ relationship are governed by the laws of India, without regard to conflict-of-law principles. The parties irrevocably submit to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India. Mandatory rights and laws that cannot lawfully be excluded remain applicable.

23. Changes

Cadvex may update these Terms to reflect changes in the Service, pricing, law, providers or security. Material changes will be notified by email, in-product notice or another reasonable method. Where a new version requires affirmative acceptance, continued privileged use may be gated until acceptance is recorded.

24. General

These Terms, together with incorporated policies, evaluation terms and any applicable written order form, form the entire agreement concerning the Service. If an order form expressly conflicts with these Terms, the order form controls for that Customer to the extent of the conflict.

The Customer may not assign these Terms without Cadvex’s prior written consent. Cadvex may assign them in connection with a merger, financing, reorganization, sale of assets or transfer of the Service. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue.