Refund and Cancellation Policy

1. Cloud cancellation and value guarantee

A paid Cadvex Cloud Customer may cancel paid Cloud use at any time. Proper charges incurred before the effective cancellation/refund event remain subject to this Policy.

If an eligible Customer is not satisfied with the value of Cadvex Cloud, the organization administrator may request the Cadvex Cloud value guarantee within 30 days after the applicable aggregate Cloud usage charge. If approved, Cadvex will refund the eligible Cloud usage charges for the latest settled Paddle billing period and cancel/deactivate the organization’s paid Cloud access. Cloud usage from earlier Paddle billing periods is not refunded under this guarantee.

The guarantee is available once per Customer organization and its affiliates unless Cadvex expressly agrees otherwise.

2. Desktop monthly subscription refund

After the 30-day Desktop Evaluation, a Customer that purchases a monthly Cadvex Desktop subscription may request a refund of the most recent monthly subscription payment within 30 days after that payment if the Customer is not satisfied with the Service. If approved, the paid Desktop entitlement ends and the application becomes READ_ONLY after any provider-required refund processing and any applicable paid-through rights Cadvex elects not to preserve.

3. Desktop annual subscription refund

A Customer that purchases an annual Cadvex Desktop subscription may request a refund within 30 days after the initial annual purchase. After that 30-day period, the annual subscription is non-refundable except where mandatory law requires otherwise or Cadvex agrees in writing. Renewal charges are not automatically covered by the initial-purchase guarantee unless Cadvex expressly states otherwise at renewal.

4. Desktop perpetual-license refund

A Customer that purchases a Cadvex Desktop perpetual license may request a refund within 30 days after the initial perpetual purchase. After that period, the perpetual license is non-refundable except where mandatory law requires otherwise or Cadvex agrees in writing. An approved refund terminates the paid perpetual entitlement; the Customer’s local manufacturing data remains on the Customer’s device.

5. Subscription-to-perpetual credit

While a paid Cadvex Desktop subscription is active, the Customer may convert to an eligible perpetual Desktop license. Cadvex will credit eligible Desktop subscription fees actually paid during the immediately preceding active subscription period, capped at the equivalent of 12 months of subscription fees and capped by the perpetual purchase price. For example, six months of eligible subscription fees may be credited after six months of active paid subscription, while a Customer converting after 15 months may receive credit for no more than 12 months. The credit is non-transferable, has no cash value and applies only to the conversion transaction.

6. Exclusions and anti-abuse

• Fraud, intentional abuse or material breach.
• Duplicate-account, organization or device circumvention.
• Dishonest chargebacks or payment disputes made after a refund has already been provided.
• Failed, reversed or unauthorized payments.
• Requests submitted outside the applicable refund period.
• Taxes, bank charges, foreign-exchange differences or third-party costs that Cadvex/Paddle cannot lawfully or practically return.

7. Effect of an approved refund or cancellation

Cloud: paid Cloud analysis is disabled/cancelled. Cadvex may provide a limited export period for available Cloud Customer Content before closure/deletion procedures described in the Terms and Privacy Policy.

Desktop: the paid entitlement ends in accordance with the applicable refund/cancellation state and the application may become READ_ONLY. Cadvex does not remotely delete local Desktop manufacturing data. The Customer remains responsible for its local backups and files.

8. Refund timing

Refund timing depends on Paddle, the Customer’s bank, card network and payment method. Cadvex is not responsible for delays after submission to the relevant payment/provider network.